Frequently asked questions
Once your order is complete, you’ll see the order and payment details page.
Once your order has been placed, you can change it by contacting us at info@snugi.si.
Unfortunately, ordering by phone is not possible.
We will let you know the expected delivery time for your order at the checkout and by email.
By choosing express delivery and paying a €5 postage fee, your goods can be delivered the next working day.
We will not refund the delivery charge if you return your order in full.
If the product is not suitable for you, you have 14 days to return it to us undamaged and unused, at your own expense, using the enclosed return form, addressed to:
Snugi, Maja Krajnc s.p., Pod javorji 6, 1218 Komenda
It may take up to 14 days for your refund to be fully processed.
If the product is damaged or faulty, please contact us at info@snugi.si and we will be happy to help you.
Snugi offers you three payment methods.
Cash on delivery: You pay the courier directly when they deliver the package to you.
Payment with PayPal: at the end of the ordering process, you will be redirected to the PayPal system, where you will be able to make the payment.
Credit card payment: Mastercard, Visa, American Express, Discover, Diners, JCB and Maestro.
We have prepared size guides for women, men and children, as well as for different shoe designs. You can find them here.tukaj.