General terms and conditions
The general terms and conditions of the www.snugi.si online store are composed in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Act (ZEPT), and the Personal Data Protection Act (ZVOP-1).

The general terms and conditions cover the operation of the online store, user rights, and the business relationship between the provider and the buyer.

The online store www.snugi.si offers slippers for adults, children’s slippers, and clothing, as shown on the subpages of the sales program, which is also presented in the main menu. On the website, you can view the full range, product information, and prices.

The buyer agrees to the full terms and conditions before placing an order.
Product images are taken by a professional photographer. Patterns may differ slightly from the actual product image, meaning there may be minor variations in patterns as each ordered product is unique. The color shade may also vary slightly due to different screen settings.

The SNUGI online store is operated by the company

Snugi, Maja Krajnc s.p.
Clevelandska Street 29
1000 Ljubljana, Slovenia
Company registration number: 6869769000
VAT ID: SI12081531
VAT liable: YES
The company is registered in the Slovenian business register as of 18.6.2015
Bank account: SI56 6100 0002 7688 706 (opened 03.11.2022, DELAVSKA HRANILNICA d.d. LJUBLJANA)

Personal data protection
The company Snugi, Maja Krajnc s.p. commits to respecting users' privacy and will not share their personal data with third parties without the user's consent.

Prices
All product prices listed in the online store include 22% VAT, which is shown on the received invoice and do not include shipping costs. We reserve the right to change prices without prior notice or explanation.

 

Purchase process before placing an order

1. Product selection

Before placing an order, you need to select the desired products in the online store. You do this by clicking the ‘Add to cart’ button on the individual product view.

2. Cart confirmation or order summary

After selecting the appropriate products, you proceed to the cart or checkout page (link to page: https://www.snugi.si/cart). Here you can review your selected products again, adjust their quantities, add new products, or remove them from the cart. This page also features a special discount field called ‘Coupon’.

3. Login

In this step of the purchase, you need to log in and provide personal data. Providing personal data is only for delivery purposes and complies with GDPR. You can make a purchase as a guest (quick purchase, without further data storage) or register and complete the purchase through the registration process.

4. Address

When choosing the address, specify your desired delivery address. The delivery address can be different from your personal address – in this case, the selected products will be sent to the chosen address.

5. Delivery

When choosing delivery, you can select the delivery method (Pošta Slovenije, personal pickup) by clicking on the desired option. In this step, you can also choose any gift wrapping for your products.

6. Payment

The final step is for the final review and confirmation of your order, where the customer can modify the cart. By clicking the button, you agree to the submitted order and terms of service and finalize your purchase.

Purchase process after placing the order
1. Order in queue

After placing the order, the customer receives an email notification that the order has been accepted FOR PROCESSING. The customer can always access the order status and details on the provider’s website.

2. Order confirmed

The order is being processed.
The provider prepares and ships the goods within the agreed time and notifies the customer by email. In this email, the provider also informs the customer about the return policy, where to turn in case of delivery delay, and where to turn in case of a complaint.

Payment methods
The provider offers the following payment methods:

in cash on delivery (shipment delivered by Pošta Slovenije or DPD delivery);
by bank transfer to the account of the operator Snugi, Maja Krajnc s.p. (according to the offer/invoice);
various other forms of electronic payment with payment cards.
The provider issues the customer an invoice on a durable and/or electronic medium, with itemized costs and instructions on how to withdraw from the purchase and return products if necessary and possible. The purchase contract (order) is stored electronically on the provider’s server and is accessible to the customer at any time in their user profile (My Account).

Delivery
Standard delivery is free if you meet the minimum order value of €90. Otherwise, the cost of standard delivery via Pošta Slovenije is €3 (€4.5 with cash on delivery), and via GLS it is €3.9 (€4.5 with cash on delivery).

Delivery is handled by Pošta Slovenije and the GLS courier service. Since most products are made to order, the delivery time is shown on the product (7 to 10 working days) you order.

If the item is in stock, we ship it within 2-3 working days.

Returns of goods
Withdrawal from the contract or return of goods is possible (in accordance with Article 43.c of the Consumer Protection Act) within 14 days of receiving the goods, but you must notify us within this period. Returned goods must be undamaged, unwashed, unused, and packed in the original packaging. Return the goods along with the invoice and completed return form at your own expense to Snugi, Maja Krajnc s.p., Pod javorji 6, 1218 Komenda. The purchase price will be refunded within 8 days of receiving the shipment.

Exchange of goods
An exchange is possible if you return goods that are undamaged, unwashed, unused, and packed in the original packaging. Send it to Snugi, Maja Krajnc s.p., Pod javorji 6, 1218 Komenda. You must also include a completed return or exchange form and the original invoice or a copy.

Complaints and disputes
The provider respects the applicable consumer protection legislation and strives to fulfill its duty to provide an effective complaint handling system. Users can send complaints by email to info@snugi.si or by regular mail to: Maja Krajnc s.p., Clevelandska ulica 29, Ljubljana. The complaint handling process is confidential. Snugi, Maja Krajnc s.p. is aware that a key feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is the main obstacle preventing consumers from initiating court proceedings. Therefore, Snugi, Maja Krajnc s.p. strives to resolve any disputes amicably to the best of its ability. The provider must confirm receipt of the complaint within five working days, inform the user how long the complaint will be processed, and keep them informed throughout the process.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
In accordance with legal regulations, the company Snugi, Maja Krajnc s.p. does not recognize any out-of-court consumer dispute resolution body as competent to resolve a consumer dispute that a consumer could initiate under the Act on Out-of-Court Settlement of Consumer Disputes. Snugi, Maja Krajnc s.p., as a provider of goods and services operating an online store in the territory of the Republic of Slovenia, publishes an electronic link to the platform for online dispute resolution (ODR) on its website.

The platform is available to consumers at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The stated arrangement is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

The form for returning or exchanging goods can be found here.